Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Gateway Family Monument Company ("Gateway," "we," "us," or "our") collects, uses, and protects information when you visit gatewayfamilymonuments.com (the "Site"), fill out a form, call, text, email, or work with us on a memorial.

2. Information we collect

Information you give us:

• Your name, phone number, email address, and mailing address
• Details about your loved one, such as name, dates, and the wording or artwork you want on the memorial
• Cemetery name, section, lot, and plot information
• Photos, examples, or notes you share with us
• Payment information needed to complete your order

Information collected automatically: When you visit the Site, we and our service providers may collect basic technical information such as your browser type, device, pages visited, and approximate location, using cookies and similar tools. This helps us keep the Site working and understand which pages are helpful.

3. How we use your information

• To respond to your questions and schedule consultations
• To design your memorial and prepare proofs
• To submit drawings and paperwork to your cemetery for approval
• To process payments and keep records of your order
• To schedule installation and provide updates
• To send appointment reminders, order updates, and occasional follow-up you've agreed to receive
• To improve our Site and services
• To meet legal, tax, and accounting requirements

4. How we share information

We share information only as needed to serve your family:

• Cemeteries, to obtain approval and schedule installation
• Manufacturers, engravers, and installers who produce and set your memorial
• Service providers who help us run our business, such as website hosting, scheduling, customer communications, and payment processing. They may use your information only to provide services to us.
• Legal requirements, when required by law or to protect our rights and safety

We do not sell or rent your personal information.

5. Text messaging (SMS) privacy

6. Cookies and analytics

Our Site may use cookies and similar tools, including analytics and advertising tools such as Google and Meta (Facebook), to understand how visitors use the Site and to show relevant information. You can control or delete cookies through your browser settings. Blocking cookies may affect how some parts of the Site work.

7. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. Payment details are handled by secure payment processors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. How long we keep information

We keep order records, including memorial inscriptions and cemetery details, for as long as needed to serve your family. Families often return years later for added lettering, so keeping accurate records helps us match the original work. We also keep records as required for legal, tax, and accounting purposes.

9. Your choices

• You can ask to see, correct, or delete the personal information we have about you, subject to records we must keep by law.
• You can opt out of text messages at any time by replying STOP.
• You can unsubscribe from emails using the link in any email or by contacting us.

To make a request, contact us using the information below.

10. Children's privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

11. Links to other websites

Our Site may link to other websites, such as Facebook, Google Maps, or cemetery websites. We are not responsible for the privacy practices of those sites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated.

13. Contact us